icAssist - Inform Consulting provide many services, including online and on-site support services for our Small - Medium Enterprise (SME) clients. With most of our customers now on-line with high speed internet access, we are able to do many of the tasks remotely that would have previously needed an on-site visit. This means that we can service many more clients during the day than ever before.

We have developed icAssist, to allow our clients to take advantage of this situation, allowing us to respond more quickly and at a lower cost to you.

When one of our customers enrols for this service, they automatically receive priority service at a reduced price. In addition any time spent on-site resolving faults is charged at a reduced rate, because you are a subscriber.

Think of this service as having Inform Consulting become your on-tap IT Department. One of the benefits of this approach is to empower you with the same technologies that benefit large business.

We realise that if your computer systems aren’t working then it is a critical event for you and we always respond in a quick and efficient manner.

Features:

• Guaranteed response time (within 4 hours)
• Access to our on-line fault reporting system
• Two of our staff are fully briefed on your particular needs to ensure continuity of services.
• Customised Monthly Maintenance Program
• Free attendance to periodical technology briefings
• E-mailed confirmation of all service calls
• E-mailed technical report when calls are closed

If you wish to know more about icAssist or any other services, call us now on 02 8213 3221

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